Continuous Quality Improvement (CQI) Practice Exam

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What is the role of feedback loops in Kotter's change model?

  1. To limit progress

  2. To encourage more change

  3. To create confusion

  4. To establish rigid processes

The correct answer is: To encourage more change

Feedback loops play a crucial role in Kotter's change model by encouraging more change. They provide continuous input on the impact of the change initiatives, which helps organizations assess the effectiveness of their strategies and make necessary adjustments. By gathering feedback from employees and stakeholders, organizations can identify areas that are working well as well as those that may need improvement, fostering a culture of adaptation and responsiveness. These loops enhance engagement and buy-in, as individuals feel their voices are being heard, which can motivate them to support ongoing change efforts. This iterative process ensures that change is not just a one-time event but a dynamic journey, allowing the organization to evolve effectively throughout the transformation process.