Continuous Quality Improvement (CQI) Practice Exam

What are performance norms?

1. Standards set for communication within the team

2. Expected amount of work and quality by team members

3. Rules that define team interactions

4. Size limitations for high-performance teams

The correct answer is: Expected amount of work and quality by team members

Performance norms refer to the expected amount of work and quality that team members are anticipated to achieve within a collaborative environment. These norms provide a guideline for measuring productivity and quality, impacting how team members execute their tasks and collaborate effectively. When performance norms are well-established, they create a shared understanding of expectations, which helps to foster accountability and cohesiveness within the team. This ensures that each member is aligned with the team's objectives and understands the level of output required to contribute to overall success. The other options, while related to team dynamics and performance, do not accurately capture the essence of performance norms. Standards for communication primarily focus on how team members interact rather than the output quality or quantity. Rules defining team interactions suggest behavioral guidelines instead of performance metrics. Size limitations for high-performance teams do not pertain directly to performance expectations but rather to the structure or composition of the team. Overall, the concept of performance norms distinctly emphasizes work output and quality among team members.